Due to the high value and regulatory nature of gold transactions, AfriGold Limited operates under a strict refund policy.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Assay results materially differ from those stated (and independently verified)
- Payment made in error and no product shipped
2. Non-Refundable Conditions
- Buyer’s change of mind after order confirmation
- Delay due to customs or regulatory hold-ups after goods leave origin
- Products delivered as described with agreed documentation
3. Resolution Procedure
- Refund requests must be submitted in writing within 7 business days of incident
- Supporting documents (invoices, test reports, photos, etc.) must be provided
- Investigations may take up to 14 business days before a decision
4. Refund Method
Approved refunds are made via bank transfer to the original payer account.